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Benefits callers and agents by reducing frustration and boosting productivity.
Fair if agents can also remove callers' accents.
Speech altering is unnatural, deceptive, and could fuel bias.
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How To Leverage Gen AI Without Losing the Corporate Shirt
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Morphing Demographics Require Imaginative PR Strategies
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Retailers Ignoring Customer Privacy, Website Usability Put Business at Risk
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Gong AI Platform Delivers Improved Accuracy to Revenue Forecasting
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